Contact FAQs

Here are some of the questions that we get from those who contact us. If you see your question on the FAQ list please use the contact details provided for that particular question to get in touch with the right person or team.

How do I join STEP?

Your route to Membership depends on your country of residence, level of professional experience and the qualifications you hold. Please choose your local branch to view your joining options. STEP Branches/Chapters.

How can STEP support me in my career?

Membership will help you to showcase your professional expertise, enhance your skills and update your knowledge, network with other professionals and keep up-to-date with industry developments. Learn more about STEP Members and the benefits of membership

Can you give me advice about family inheritance and succession planning?

STEP office staff are not trust and estate professionals and so cannot provide legal advice. For advice, you would need to contact one of our Members. You can search the STEP Member Directory to find a Member in your local area, city or country or geographic region.

Where can I learn more about STEP qualifications?

You can learn more through the Qualifications page on our website or, by contacting STEP's training providers, Central Law Training International (CLTI), who run all STEP Certificate and Diploma courses, on +44 (0)121 362 7733 or cltinternational@centlaw.com.

I was a Full STEP Member but allowed my membership to lapse. Can I re-join?

Yes. To rejoin you will need to complete and return the rejoining form along with a current resume/CV. STEP also requires any outstanding payment from the year your membership lapsed, payment for the current year and a rejoining administration fee. Contact the STEP office at step@step.org or +44 (0)20 3752 3700 to discuss your outstanding fee payment.

What is the cost to join, re-join or upgrade my membership?

Annual membership, upgrade, joining and administration fees can be found in fees and subscriptions. Fees may vary by STEP Branch as some include a Branch Levy and/or Administration Fee. Contact the STEP office at step@step.org or +44 (0)20 3752 3700 to discuss your outstanding fee payment.

How do I pay my annual membership fee?

Invoices for subscription renewals are posted in February with payment due on 1 April. Members in most regions can pay online through a link included on their invoice. Payment can also be made by BACS or by posting a cheque to the STEP Office. Contact subscriptions@step.org for assistance.

I’ve forgotten my login details. Can they be reissued?

Yes. If you know your username you can enter it here to receive a password reminder. If you’ve forgotten your username, e-mail step@step.org for a username and password reminder.

How do I update my contact details and/or mailing preferences?

To update your details, log into the website, amend your details and click ‘Save’. From here you can also update your mailing preferences, username/password, and expertise listing through the applicable tabs.

Why have I stopped receiving correspondence from STEP and/or your publications?

It’s possible you opted out of receiving email or mailings from STEP or that your contact details are out of date. Please verify your details and preferences by logging in to your account. If all appears fine or you cannot log in, your membership may have been terminated or suspended. Contact step@step.org for assistance.

I’ve moved to a new town/city. How can I change my STEP Chapter or Branch affiliation?

You cannot change your chapter/branch affiliation through the web. Contact step@step.org or +44 (0)20 3752 3700 for assistance.

Who should I speak to regarding my Continuing Professional Development (CPD) requirement?

You can review STEP's CPD Policy and access free CPD Resources through the CPD Centre. If you have any further questions about CPD, please email cpd@step.org

I am a member and want to get involved. Are there opportunities and what are the benefits?

Yes, there are many ways to get involved – either at a local, national or an international level and you can learn more about it here. Volunteering will enable you to improve your skill-set, boost your career, have a say in STEP’s future and influence policy.

I’m a Full Member/TEP. How can I get a copy of the STEP logo?

You can obtain a copy of the STEP logo to use on business cards, a website or in promotional materials. Rules for usage apply. Visit our Brand Toolkit page, or email marketing@step.org

I don’t see the answer to my question in this list. Who should I contact?

Please email step@step.org. We aim to respond to your query within two working days.