Making a Complaint
STEP prides itself on the high standards and competence of its members. If you feel that the service offered by a STEP member has fallen below the professional standards outlined in one of our Codes of Professional Conduct you can make a complaint to STEP’s Professional Standards team using the form below.
- STEP Complaints Form (DOC 34KB)
We have produced two leaflets to explain what happens when you make a complaint about a STEP member or a complaint is made about you and what you can expect from STEP.
The STEP disciplinary process is outlined in the Disciplinary Rules below.
- Disciplinary Rules [For cases received on or after 1 April 2016] (PDF 149KB)
The following publications policy for the Disciplinary Panel establishes the information to be made publicly available following a sanction imposed by the Investigation Sub Committee.
- View Policy (PDF 36KB)
To discuss our complaints process or our Codes of Conduct please contact Professional Standards either by email email@example.com or by telephone 0203 7523 762.