Student FAQs

Answers to common queries about Certificate and Diploma Courses and the Qualified Practitioner Route. For specific courses, see the further information section below.

For students in Canada and Ireland, please click the relevant link below for information on your course:

For entry requirements to STEP Qualifications, please see the Qualifications & Membership Framework.

How do I apply?

You should send your enrolment form to the address stated on the form. You will be registered with the relevant course provider, then STEP, automatically.

CLT International is the exclusive provider of STEP Certificates, Advanced Certificates and Diplomas. For some countries, a local training partner is used and their contact details are given in student handbooks and online course materials.

Examination results

Please allow 6-8 weeks for exam and assignment results. If you don’t hear from the training provider in that time, please refer to your student handbook or online course materials for their contact details.

Course and examination dates

Course dates and examination dates for STEP Certificates and Diplomas run by CLTI can be found on the CLTI website. Please select your course and location to find the correct dates.

Students in Canada and Ireland should contact their regional providers.

Exemptions

Where exemptions are possible, an exemption application form can be found on the CLTI website. Please contact the CLTI office for more details on exemptions.

Exemptions are not available for the QP route.

Student support

There are online student resources for the majority of courses. Please see your course handbook for details on how to access your specific course materials. 

Qualified Practitioner students

For information on the Qualified Practitioner route and everything QP students need to know please visit the Qualified Practitioner page. 

How long do I have to complete the Diploma or QP route to reach full STEP membership?

You will need to complete the QP route within three years. You should aim to complete a diploma within 5 years, otherwise you may need to resit one or more exams to bring yourself up to date.

Upgrading your membership

Graduates are invited to upgrade when they become eligible. You can find more information on upgrading and membership types here.

Further information

If you have any further questions, or are looking for courses on a particular subject, please contact the Professional Development team.