Making a Complaint: Our Disciplinary Process

The Disciplinary Process is used to investigate any report suggesting a member may have acted in contravention of the Code of Professional Conduct

To discuss our complaints process or our Codes of Conduct please contact Professional Standards either by email or by telephone 0203 7523 762.

Making a Complaint

STEP prides itself on the high standards and competence of its members. If you feel that the service offered by a STEP member has fallen below the professional standards outlined in one of our Codes of Professional Conduct you can make a complaint to STEP’s Professional Standards team using the form below.

Are you a client of Universal Wealth Preservation? Read our advice on what to do now here

Complaints Process

We have produced two leaflets to explain what happens when you make a complaint about a STEP member or a complaint is made about you and what you can expect from STEP.

Disciplinary Rules 

The STEP disciplinary process is outlined in the Disciplinary Rules below.  

Publications Policy

The Publications Policy for the Disciplinary Panel establishes the information to be made publicly available following a sanction imposed by the Investigation Sub Committee.

Public sanctions from STEP's Disciplinary Panel appear alongside a member’s entry on our online directory. Decisions currently remain on the website for a period of six years.