60-second interview with Janine Lane

Janine Lane, 14/6/2019

Janine Lane is Business Partner – Learning and Development at Nedgroup Trust, in Guernsey.

What does your firm or organisation do?

Nedgroup Trust provides tailored private client fiduciary services from its offices in Guernsey and Jersey. It is wholly owned by Nedbank Private Wealth, which operates a private and personal banking operation for clients, including private individuals, professional advisers, non-trading companies, trusts and institutional investors. It has offices in the Isle of Man, Jersey, the UK and Dubai, and specialist teams in international finance centres around the globe.

You will be speaking at the STEP Employer Partnership Programme (EPP) Summer Forum, which is on employee engagement. What will you be covering?

I want to give the attendees practical takeaways that they can use to be clear on what employee engagement is. In my experience it is great when you hear top tips that help you in your job and make a difference to the business you work in.

How important is employee engagement to the success of an enterprise?

Employee engagement is vital whatever the size of your business. Involving, and communicating with your team makes a difference to the success of the business, as engaged and motivated employees are highly productive.

What would you say is the best way to improve employee engagement? Can this be measured?

The best way to improve employee engagement is to understand what it means for you in your business. Ask yourselves what you can commit to, and how you can make it sustainable. There is no point in raising the bar to something that cannot be achieved.

Can you give any examples?

You can measure employee engagement through the use of staff surveys and focus groups, to name but a few tools. But having measured engagement, it is vital that you do something with the data.

Where do people go wrong?

Companies often over-commit to what they can do, and then let people down. Or they collect excellent data and then do nothing with it. Either of these will adversely affect staff's morale and commitment.

What external resources are there for employers?

There are some excellent resources available on Engage for Success as well as guidance and support on Acas (the Advisory, Conciliation and Arbitration Service) and CIPD (the Chartered Institute of Personnel and Development, registration needed).

How did you get interested in the subject, and how do you see it developing?

As a learning and development specialist; this is a subject that is close to my heart and always has been. While employee engagement is here to stay, we just need to think about different ways we can engage with our people.

Which social media channels do you use and why?

I regularly use LinkedIn and Twitter as learning tools.