What is my User ID?
Your User ID is a 6 digit number. If you are a STEP member, your User ID is the same as your membership number. If you do not recall your membership number, or if you are not a STEP member and have forgotten your User ID, please contact [email protected] and we will provide you with a reminder.
What if my membership number is fewer than 6 digits?
Members with lower membership numbers should add zeros to the beginning of their number in order to create their 6 digit User ID. For example, if your membership number is 1234, your User ID will be 001234.
I get a ‘No match found’ message when trying to reset my password?
Your surname will need to exactly match the record on our system for that User ID. Members may wish to refer to their STEP Directory listing if they are unsure of how their surname is listed. If you encounter any problems please contact [email protected] where we can either confirm your surname or send a new password reset link.
My password reset link was sent to my old email address – what should I do?
Please contact [email protected] with your updated email address and we will send you a new password reset link.
My email doesn’t contain a new password
When you request a password reset you will be sent a link for you to set up a new password yourself as the system does not generate a password for you.
My email doesn’t contain a reset link
Some mail providers such as MSN, Live or Hotmail will not automatically hyperlink the reset link in your email. If you do not see a link you can click on you will need to manually copy and paste the link into the address bar of your browser. Please note that this is a personalised link specific to your account and is quite long. You will need to copy and paste the link in full to access the page.
When I click on the link, I get an error message
Sometimes, cached data from previous login attempts can interfere with your reset link. If the link is not working for you, please clear your internet browser cookies or try again using a different device, such as a mobile phone or home/work computer.
I am not receiving the password reset email when I try to reset through the site
You must click on the link in the original email you received from STEP about your login and subscription as this acts as an activation link for your account. If you no longer have access to this email please contact [email protected] and we can activate your account manually.
I have never logged into the website
If you have never accessed the website before, you must click on the link in the original email you received from STEP about setting a new login in 2020. If you no longer have access to this email please contact [email protected] and we can activate your account manually.
I am having trouble setting my password
Your password should contain a combination of letters and numbers only. It is case sensitive so please make sure you enter it exactly the same each time.
A pop up is telling me I have too many active sessions
You can only be logged into the website using one device or internet browser at a time. If you are seeing this message you may still be logged in on an alternative device or browser from the last time you visited the site. Please follow the prompts on the page to disconnect from your previous session.